Voice Quality Issues with Inbound and Outbound Voice Calls from UK to UK Phone Numbers

Incident Report for Twilio

Resolved

We are no longer seeing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. This issue has been resolved, and the service is functioning normally at this time.

Posted Aug 31, 2021 - 07:23 PDT

Monitoring

We have started seeing recovery for voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 Hours or as soon as more information becomes available.

Posted Aug 31, 2021 - 05:41 PDT

Update

We are still observing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Aug 31, 2021 - 04:02 PDT

Investigating

We are observing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 31, 2021 - 03:02 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).