Intermittent Studio SMS and Voice Execution Failures

Incident Report for Twilio

Resolved

The issue with intermittent Studio execution failures that was also impacting Flex has been resolved, and Studio and Flex are operating normally at this time.

Posted Apr 28, 2022 - 11:22 PDT

Update

Our engineers have identified the issue causing intermittent execution failures for Studio with a downstream impact on Flex, and a fix was deployed at approximately 10:22am PT. We are still observing recovery, and will continue to monitor for service stability. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 28, 2022 - 11:00 PDT

Monitoring

Our engineers have identified the issue causing intermittent execution failures for Studio with a downstream impact on Flex, and a fix was deployed at approximately 10:22am PT. We have observed recovery since then and will continue to monitor for service stability. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 28, 2022 - 10:31 PDT

Update

We are continuing our investigation and have confirmed that the intermittent execution failure in Studio may have a downstream impact on Flex. Studio may drop calls and messages and potentially fail to pass to Flex queues. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Apr 28, 2022 - 08:38 PDT

Update

We are still investigating a service interruption with Twilio Studio in which some call and SMS triggers may not be executing. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Apr 28, 2022 - 08:31 PDT

Update

We are still investigating a service interruption with Twilio Studio in which some call and SMS triggers may not be executing. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Apr 28, 2022 - 07:44 PDT

Update

We are investigating a service interruption with Twilio Studio in which some calls and SMS triggers may not be executing. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Apr 28, 2022 - 07:23 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice and Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 28, 2022 - 07:08 PDT

This incident affected: SERVERLESS (Studio) and FLEX (Flex Application Platform).