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Issues found outside of Twilio’s Network
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System Metrics
Call Failures to a Subset of Twilio Phone Numbers in Brazil
Incident
Report for Twilio
Resolved
We are no longer experiencing call failures from Brazil network subscribers to a subset of Twilio phone numbers. This incident has been resolved.
Update
We have started seeing recovery for call failures from Brazil network subscribers to a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for call failures from Brazil network subscribers to a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue observing call failures from Brazil network subscribers to a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing call failures from Brazil network subscribers to a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing call failures from Brazil network subscribers to a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue for call failures to a subset of Twilio phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Latin America).