Submit Ticket Button is Missing in the New Help Center

Incident Report for Twilio

Resolved

Engineering Team reviewed the issue and confirmed that this is working as per design. Below are the suggested guidelines from the Engineering Team: Login to Console> Go to Support Center (this will launch the new Help Center (if in the pilot)) > Search > Contact Support
The Contact support button is only seen after search by:
Selecting a Support Article (these are the links that do not have the :new-window: after the title, and to be scrolled till the bottom of the article).
Or, if there are no relevant search results, scrolling to the bottom of the search results page (users may need to click “view more” in the results to see it).
Users who are experiencing issues submitting requests through the new Help Center site should log out of Console, and then visit our existing site at https://help.twilio.com/submit to submit a report of their problems.

Posted Oct 13, 2023 - 02:01 PDT

Update

We've become aware of a potential issue with Twilio console where submit ticket button is missing in the New Help Center. Our engineering team has been alerted and is actively continuing to investigate the issue. As a workaround, users can continue submitting the ticket here: https://help.twilio.com/submit. We will provide another update in 2 hours or as soon as more information is available.

Posted Oct 13, 2023 - 01:39 PDT

Investigating

We've become aware of a potential issue with Twilio console where submit ticket button is missing in the New Help Center. Our engineering team has been alerted and is actively investigating. As a workaround, users can continue submitting the ticket here: https://help.twilio.com/submit. We will provide another update in 1 hour or as soon as more information is available.

Posted Oct 13, 2023 - 00:25 PDT

This incident affected: DEVELOPER TOOLS (Console).