The incident affecting Super SIM connectivity has been resolved, and the service is functioning normally at this time.
Posted Sep 17, 2020 - 10:23 PDT
Monitoring
We have now restored the service and we're seeing that almost all of the devices are re-connected . We are continuing to monitor for service stability. We expect to provide another update in 2 hours or sooner once more information becomes available.
Posted Sep 17, 2020 - 08:46 PDT
Update
We are experiencing Super SIM connectivity issues. About 30% of connected devices had their connectivity dropped and need to reconnect. We will provide another update in 1 hour or sooner once more information becomes available.
Posted Sep 17, 2020 - 08:05 PDT
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
