User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

Posted Sep 17, 2026 - 09:28 PDT

Update

We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 09:24 PDT

Monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 07:23 PDT

Update

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 05:20 PDT

Update

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 03:14 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 17, 2026 - 02:14 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth).