Conversations API in IE1 Region Failing With 5xx Errors

Incident Report for Twilio

Resolved

Customers of the Conversations API in the IE1 region are no longer experiencing intermittent HTTP 500 error responses from the REST API and Conversations API is operating normally at this time.

Posted Aug 11, 2025 - 17:09 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 11, 2025 - 16:46 PDT

Update

Customers of the Conversations API in the IE1 region may continue to experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating the issue and working to resolve it. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 11, 2025 - 10:59 PDT

Update

Customers of the Conversations API in the IE1 region may continue to experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating the issue and working to resolve it. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 11, 2025 - 06:34 PDT

Update

Customers of the Conversations API in the IE1 region may continue to experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating the issue and working to resolve it. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 11, 2025 - 04:39 PDT

Update

We are continuing to investigate this issue.

Posted Aug 11, 2025 - 03:55 PDT

Investigating

Customers of Conversations API in the IE1 region may experience intermittent HTTP 500 error responses from the REST API. The engineering team is actively investigating and will provide an update as soon as possible. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 11, 2025 - 03:44 PDT

This incident affected: PROGRAMMABLE MESSAGING (Conversations).