Links in a Subset of Messages Were not Shortened

Incident Report for Twilio

Resolved

Programmable Messaging Link Shortening was degraded for 10 hours between 12:00 AM and 10:00 AM Pacific Time. During this period of time, customers may have experienced issues with shortening links as part of sending messages. The issue has now been resolved.

Posted Jun 22, 2023 - 16:02 PDT

Investigating

Our monitoring systems have detected a potential issue with Link Shortener. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 22, 2023 - 15:19 PDT