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        SMS Delivery Steps Delay in Twilio Console

        Incident Report for Twilio

        Resolved

        Delivery Steps, under the SMS logs, in the Twilio Console are now operating normally at this time. Therefore, we've proceeded to resolve this incident.
        Posted Aug 04, 2022 - 11:50 PDT

        Monitoring

        Delivery Steps, under the SMS logs, in the Twilio Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 04, 2022 - 11:22 PDT

        Update

        Our engineers are still seeing the issue causing delay in processing Delivery Steps, under the SMS logs, in the Twilio Console and are working to deploy a fix. Customers may still be unable to access the SMS logs. We expect to provide another update in the next 24 hours or as soon as more information becomes available.
        Posted Aug 03, 2022 - 18:52 PDT

        Update

        Our engineers have identified the issue causing delay in processing Delivery Steps, under the SMS logs, in the Twilio Console and are working to deploy a fix. Customers may still be unable to access the SMS logs. We expect to provide another update in the next 16 hours or as soon as more information becomes available.
        Posted Aug 03, 2022 - 02:57 PDT

        Update

        Our engineers have identified the issue causing delay in processing Delivery Steps, under the SMS logs, in the Twilio Console and are working to deploy a fix. Customers may still be unable to access the SMS logs. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 02, 2022 - 18:57 PDT

        Update

        Our engineers have identified the issue causing delay in processing Delivery Steps, under the SMS logs, in the Twilio Console and are working to deploy a fix. Customers may still be unable to access the SMS logs. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 02, 2022 - 15:00 PDT

        Update

        Our engineers have identified the issue causing delay in processing Delivery Steps, under the SMS logs, in the Twilio Console and are working to deploy a fix. Customers may still be unable to access the SMS logs. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 02, 2022 - 13:00 PDT

        Identified

        Our engineers have identified the issue causing delay in processing Delivery Steps, under the SMS logs, in the Twilio Console and are working to deploy a fix. Customers may still be unable to access the SMS logs. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 02, 2022 - 11:57 PDT

        Update

        We continue to investigate a delay in processing Delivery Steps, under the SMS logs, in the Twilio Console. Customers may also be unable to access the SMS logs. Our engineering team has been alerted and is actively investigating. We will provide another update in the next 4 hours or as soon as more information becomes available.
        Posted Aug 02, 2022 - 07:54 PDT

        Update

        We are currently investigating a delay in processing Delivery Steps, under the SMS logs, in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will provide another update in the next 2 hours or as soon as more information becomes available.
        Posted Aug 02, 2022 - 05:47 PDT

        Investigating

        We are currently investigating a delay in processing Delivery Steps, under the SMS logs, in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.
        Posted Aug 02, 2022 - 04:46 PDT
        This incident affected: DEVELOPER TOOLS (Console).