Inbound Call Failures to a Small Subset of Twilio Brazilian Toll Free Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Brazilian Toll Free Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Feb 19, 2021 - 04:32 PST

Monitoring

We have started seeing recovery in inbound calls to Twilio Brazilian toll free phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 19, 2021 - 02:53 PST

Update

We continue to work with our carrier partner to resolve inbound call failures to Twilio Brazilian toll free phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 19, 2021 - 01:44 PST

Update

We are still observing inbound call failures to a small subset of Twilio Brazilian toll free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes

Posted Feb 18, 2021 - 23:39 PST

Investigating

We are observing inbound call failures to a small subset of Twilio Brazilian toll free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 18, 2021 - 22:39 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).