SMS Delivery Delays to Multiple Networks in South Africa via a Subset of International Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures when sending messages to to multiple networks in South Africa. This incident has been resolved.

Posted Apr 01, 2025 - 03:17 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to to multiple networks in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 01, 2025 - 01:37 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

Posted Apr 01, 2025 - 00:47 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery DLR drops in South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 01, 2025 - 00:39 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).