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RealtimeTranscription and Voice Gather Degraded
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with Real-time Transcription, Conversation Relay, and Voice Gather. This incident has been resolved following remediation efforts by our Speech-to-Text (STT) vendor, Google. This incident has been resolved.
Monitoring
We are observing recovery across Real-time Transcription, Conversation Relay, and Voice Gather, following remediation efforts implemented by our Speech-to-Text (STT) vendor, Google. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We've identified an issue affecting Real-time Transcription, Conversation Relay, and Voice Gather, caused by elevated latency from our Speech-to-Text (STT) vendor, Google. Their team is working to isolate and resolve the problem, and we're actively coordinating with them. STT services not using Google remain fully operational. We'll share another update in 4 hours or sooner as more information becomes available.
Update
Our engineers have identified the issue RealtimeTranscription, ConversationRelay, and Voice Gather Degraded. The Twilio team has identified the problem to a spike in latency in our STT vendor (Google). Their engineering team is currently working to isolate and remediate the problem. Twilio team is actively communicating with the Google team to resolve the problem. We expect to provide another update in 2 hour or as soon as more information becomes available.
Update
Our engineers have identified the issue RealtimeTranscription, ConversationRelay, and Voice Gather Degraded. We expect to provide another update in 1 hour or as soon as more information becomes available.
Identified
Our engineers have identified the issue RealtimeTranscription, ConversationRelay, and Voice Gather Degraded. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Gather speech TCBT tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Speech Recognition, ConversationRelay).