Issue With Address Validation on Account Upgrade

Incident Report for Twilio

Resolved

The issue surrounding address validation has been resolved, and account services are operating normally at this time.

Posted Jul 08, 2022 - 11:31 PDT

Update

We are observing recovery with regards to the address validation issue that impacts US/UK customers' ability to upgrade their Twilio accounts. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 08, 2022 - 11:16 PDT

Update

We are experiencing an issue with address validation that impacts US/UK customers' ability to upgrade their Twilio accounts. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 08, 2022 - 10:39 PDT

Update

We are experiencing an issue with address validation that impacts US/UK customers' ability to upgrade their Twilio accounts. Our engineering team has been alerted and is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 08, 2022 - 10:17 PDT

Investigating

Our monitoring systems have detected a potential issue with upgrading Twilio accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 08, 2022 - 09:45 PDT

This incident affected: TWILIO PLATFORM (Billing).