Support Services - Console and Zendesk ticket interfaces are out of service

Incident Report for Twilio

Resolved

Our helpdesk issues have been resolved and the support system is operating normally.

Posted Oct 13, 2016 - 13:27 PDT

Monitoring

We are recovering from an issue with our helpdesk ticketing system. The system is operational at this time and we are continuing to monitor.

Posted Oct 13, 2016 - 12:31 PDT

Update

We are currently experiencing issues with our helpdesk ticketing system, we are working to restore service as soon as possible. To submit a ticket please e-mail help@twilio.com and we will address your request as soon as our helpdesk system comes online.

Posted Oct 13, 2016 - 11:37 PDT

Investigating

We are currently experiencing issues with our helpdesk ticketing system, we are working to restore service as soon as possible.

Posted Oct 13, 2016 - 11:25 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).