Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM eSim Reservations Delays
Incident
Report for Twilio
Resolved
Super SIM eSim Reservations Delays and eSim Profile Reservation has been resolved and is operating normally at this time.
Update
We are continuing to work to restore the connection to the downstream service responsible for managing eSIM profile downloads. eSIM profile reservations created when you make a POST request to the /eSimProfiles API will be retried for a period of time before eventually failing if an eSIM profile can not be reserved and made available for download. Prior to the start of this incident the retry period was approximately 9 hours. Some eSIM Profile reservations that we could not complete due to this issue have began transitioning to failed. We have temporarily increased the retry period to over 3 days now while we continue to work on resolving this issue. You will have received callbacks indicating that your eSIM profile reservation failed if you provided a callback URL when making the original request. You can also use query the /eSimProfiles API to identify failed eSIMProfile resources. You will need to submit a new request to the API to restart the eSIM profile reservation process to replace any failed ones. Your account was not charged for any failed profile reservations. We will provide another update in 24 hours or sooner once more information becomes available.
Update
We continue to experience issues readying Super SIM eSIM profiles for download. eSIM profile reservations can currently be placed but we are unable to reach the downstream system required to make the profile available for download. Our engineering team is actively working with the affected systems. We will provide another update in 16 hours or sooner once more information becomes available.
Update
We continue to experience issues readying Super SIM eSIM profiles for download. eSIM profile reservations can currently be placed but we are unable to reach the downstream system required to make the profile available for download. Our engineering team is actively working with the affected systems. We will provide another update in 8 hours or sooner once more information becomes available.
Update
We continue to experience issues readying Super SIM eSIM profiles for download. eSIM profile reservations can currently be placed but we are unable to reach the downstream system required to make the profile available for download. Our engineering team is actively working with the affected systems. We will provide another update in 4 hours or sooner once more information becomes available.
Update
We are experiencing issues readying Super SIM eSIM profiles for download. eSIM profile reservations can currently be placed but we are unable to reach the downstream system required to make the profile available for download. Our engineering team is actively working with the affected systems. We will provide another update in 2 hours or sooner once more information becomes available.
Identified
We are experiencing eSim Reservations Delays, customers could still place reservations, but processing could take a while. The issue has no impact on connectivity. We will provide another update in 1 hour or as soon as more information becomes available.