Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Connectivity Lost on 17% of Super SIM Devices
Incident
Report for Twilio
Resolved
The 17% of active data sessions on Super SIM being dropped has been resolved, and Super SIM is operating normally at this time.
Monitoring
The 17% of active data sessions on Super SIM being dropped is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
Beginning at [22:10 UTC], we observed 17% of active data sessions on Super SIM being dropped. After the initial drop we detected two additional session drops after the system has partially recovered. We are still missing ~17% of sessions. We are actively working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
We are continuing to work on a fix for this issue.
Identified
Beginning at [22:10 UTC], we observed 17% of active data sessions on Super SIM being dropped. We observe that some of the devices have recovered. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.