SMS Delivery Report Delays to Multiple US Networks on a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to US networks with Twilio short codes. This incident has been resolved.

Posted Aug 10, 2022 - 15:23 PDT

Update

We have observe recovery in delivery report delays when sending to multiple US networks on a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2022 - 13:56 PDT

Monitoring

We are observing recovery in delivery report delays when sending to multiple US networks on a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2022 - 11:54 PDT

Update

We are experiencing delays in receiving message delivery reports on a subset of Twilio Short Codes to multiple US networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2022 - 10:53 PDT

Investigating

We've become aware of a potential issue with SMS Delivery Report issues via a subset of Twilio Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 10, 2022 - 10:23 PDT