Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Connectivity Lost on Subset of Super SIM Devices
Incident
Report for Twilio
Resolved
We will close the post on Twilio’s Status Page. If you have been impacted by this incident and wish to continue to receive updates, please open a ticket with customer support.
Monitoring
We are now seeing recovery in data connections for Super SIM devices. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to detect connection drop for a small subset of Super SIM devices. Our engineering team is actively working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to detect connection drop for a small subset of Super SIM devices. Our engineering team is actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to detect connection drop for a small subset of Super SIM devices. Our engineering team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We have again detected connection drop for a small subset of Super SIM devices. Our engineering team is actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We continue to observe recovery in data connections for Super SIM devices. We are monitoring for complete service stability and will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to observe recovery in data connections for Super SIM devices. We are monitoring for complete service stability and will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to observe recovery in data connections for Super SIM devices. We are monitoring for complete service stability and will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are now seeing recovery in data connections for Super SIM devices. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience connection drop for a small subset of Super SIM devices (~6%). Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Beginning at 04:54am UTC, we observed 30% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect using backup IMSIs. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hours or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.