Delays retrieving call logs via API since 15:00:00 UTC 28 Oct

Incident Report for Twilio

Resolved

The issue causing delays retrieving call logs via API since 15:00:00 UTC 28 Oct has been resolved, and the service is functioning normally at this time.

Posted Oct 29, 2024 - 13:35 PDT

Monitoring

We have started seeing recovery on delays retrieving call logs via API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 29, 2024 - 13:24 PDT

Update

We are still investigating delays retrieving call logs via API since 15:00:00 UTC 28 Oct. Our engineers are working on the issue, and we will provide another update in 2 hour or as soon as more information becomes available.

Posted Oct 29, 2024 - 11:55 PDT

Update

We are investigating delays retrieving call logs via API since 15:00:00 UTC 28 Oct. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 29, 2024 - 11:06 PDT

Investigating

We've become aware of a potential issue with delays accessing webhook event logs via API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 29, 2024 - 10:55 PDT

This incident affected: DEVELOPER TOOLS (REST API).