Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Voice Intelligence Operator Results Delayed
Incident
Report for Twilio
Resolved
The issue affecting Flex CoPilot has been resolved, and the service is functioning normally at this time.
Update
Voice Intelligence Operator Results are processing without delay and only Flex CoPilot remains impacted. Our engineering team has been alerted and is actively investigating. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 4 hours or as soon as more information becomes available.
Update
Flex Co-Pilot and Voice Intelligence Operator Results are delayed. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI outage experienced globally. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 2 hours or as soon as more information becomes available.
Update
Flex Co-Pilot and Voice Intelligence Operator Results are delayed. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI outage experienced globally. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 1 hours or as soon as more information becomes available.
Investigating
Flex Copilot and Voice Intelligence Operator Results are delayed. The team is working on resolving the issue. We will provide an update in 1 hour or as soon as more information becomes available.
This incident affected: FLEX (Flex Application Platform) and PROGRAMMABLE VOICE (Intelligence).