A Subset of Mobile Originated Commands from Super SIM are Incorrectly Marked as Failed

Incident Report for Twilio

Resolved

We have fully investigated the Super SIM issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Mar 24, 2021 - 09:24 PDT

Update

We are investigating an issue where devices using Super SIM may have their mobile originated commands marked as failed. In the majority of cases these are actually correctly received at the destination. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 24, 2021 - 09:11 PDT

Investigating

We've become aware of a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 24, 2021 - 08:43 PDT