SMS Delivery Delays & Failures to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in Italy via a subset of long code and alphanumeric numbers. This incident has been resolved.

Posted Nov 28, 2025 - 10:42 PST

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Italy via a subset of long code and alphanumeric numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 08:41 PST

Update

We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 04:44 PST

Update

We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 02:56 PST

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 28, 2025 - 01:57 PST

This incident affected: CARRIER NETWORK (SMS, Europe).