SMS Delivery Failures to Brazil's TIM Network from Twilio Local Brazilian Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures sending from Brazilian numbers to the TIM network in Brazil. This incident has been resolved.

Posted Mar 23, 2021 - 20:07 PDT

Investigating

We are still experiencing SMS delivery failures when sending from Twilio local Brazilian numbers to the TIM network in Brazil. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 23, 2021 - 19:41 PDT

Update

We are still experiencing SMS delivery failures when sending from Twilio local Brazilian numbers to the TIM network in Brazil. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2021 - 18:41 PDT

Update

We are observing successful SMS delivery when sending from Twilio local Brazilian numbers to the TIM network in Brazil for the past hour. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2021 - 17:41 PDT

Monitoring

Posted Mar 23, 2021 - 16:43 PDT

Update

We are still experiencing SMS delivery failures when sending from Twilio local Brazilian numbers to the TIM network in Brazil. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 23, 2021 - 15:31 PDT

Update

We are still experiencing SMS delivery failures when sending from Twilio local Brazilian numbers to the TIM network in Brazil. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 23, 2021 - 07:45 PDT

Update

We continue to experience delivery failures sending from Brazilian numbers to the TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 23, 2021 - 03:52 PDT

Update

We continue to experience delivery failures sending from Brazilian numbers to the TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 23, 2021 - 01:55 PDT

Investigating

We are experiencing delivery failures sending from Brazilian numbers to the TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2021 - 00:55 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).