SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in France is operating normally.

Posted Sep 08, 2026 - 11:23 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 08, 2026 - 10:15 PDT

Update

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 08, 2026 - 10:02 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 08, 2026 - 09:02 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 08, 2026 - 08:56 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).