Super SIM Investigating Possible Outage and Change in Data Metrics

Incident Report for Twilio

Resolved

We are seeing full recovery and issue has been resolved and operating normally at this time.

Posted Jul 12, 2024 - 09:53 PDT

Monitoring

As of 16:15 UTC We are seeing full recovery and are continuing to monitor for service performance. The team identified the impact was limited to only O2 in the UK. We will provide more information on the root cause of the incident in 30 min or once more information becomes available

Posted Jul 12, 2024 - 09:21 PDT

Update

Since 14:28 UTC, we keep investigating an issue where devices using Super SIM may experience regular data sessions restarts which could disrupt normal customer traffic. We are actively working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Jul 12, 2024 - 08:51 PDT

Update

Since 14:28 UTC, we are investigating an issue where devices using Super SIM may experience regular data sessions restarts which could disrupt normal customer traffic. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Jul 12, 2024 - 07:58 PDT

Investigating

Our monitoring systems have detected a potential issue Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2024 - 07:36 PDT