Usage and Billing Report Delays for Programmable Wireless SIM

Incident Report for Twilio

Resolved

Usage and Billing Report Delays for Programmable Wireless SIM have been resolved, and Programmable Wireless SIM is operating normally at this time.

Posted Jul 27, 2023 - 06:14 PDT

Monitoring

We have addressed the issue causing data usage and billing report delays with Programmable Wireless SIM product. The missing usage records from affected data sessions have also been recovered. We will continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.

Posted Jul 27, 2023 - 05:48 PDT

Update

We are experiencing data usage and billing report delays with the Programmable Wireless SIM product. The issue has no impact on connectivity. We are working on recovering the missing usage records. We will provide another update in 1 hours or sooner once more information becomes available.

Posted Jul 27, 2023 - 05:32 PDT

Investigating

Our monitoring systems have detected a potential issue with Wireless Usage API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 27, 2023 - 05:25 PDT