SMS Delivery Delays to IUSACell/UneFon Network in Mexico

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 29, 2023 - 12:56 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to IUSACell/UneFon network in Mexico via a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 11:09 PDT

Update

We are experiencing SMS delivery delays when sending messages to IUSACell/UneFon network in Mexico via a subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 09:15 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to IUSACell/UneFon network in Mexico via a subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2023 - 08:16 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).