Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to the Safaricom Network in Kenya
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to the Safaricom network in Kenya. This incident has been resolved.
Update
We have observed a recovery from SMS delivery delays when sending messages to the Safaricom network in Kenya. We continue to monitor the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have observed a recovery from SMS delivery delays when sending messages to the Safaricom network in Kenya. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages to the Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue related to SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).