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System Metrics
Inaccurate Usage Data in Super SIM Console
Incident
Report for Twilio
Resolved
The issue affecting the accurate display of usage data in the Super SIM Console has been resolved. This incident has been mitigated.
Update
Our Engineering team continues working on a fix and we expect to provide another update in 2 hours or as soon as additional information becomes available.
Investigating
When applying a filter to Super SIM Insights in Console, located in the Monitor > Insights > Super SIM tab, the aggregated data displayed at the top of the page do not get updated. These aggregated data points are found in boxes labeled "Data downloaded", "Data uploaded", and "Total data usage".
As a workaround, you can find accurate figures for "Data downloaded", "Data uploaded", and "Total data usage" in the table at the bottom of the page and sum up all the rows yourself. Alternatively, you can also refresh the page to refresh the contents of the boxes, getting them to display correct aggregates.
Our Engineering team is actively working on a fix and we expect to provide another update in 1 hour or as soon as additional information becomes available.
As a workaround, you can find accurate figures for "Data downloaded", "Data uploaded", and "Total data usage" in the table at the bottom of the page and sum up all the rows yourself. Alternatively, you can also refresh the page to refresh the contents of the boxes, getting them to display correct aggregates.
Our Engineering team is actively working on a fix and we expect to provide another update in 1 hour or as soon as additional information becomes available.