Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Messaging Feedback Insights is Broken for a Small Subset of our Customers
Incident
Report for Twilio
Resolved
Failures with Messaging Feedback Insights for a small subset of our customers have been resolved and Messaging Feedback Insights is operating normally at this time.
Update
We are continuing to address the issue for failures with Messaging Feedback Insights for a small subset of our customers with feedback enabled and sent feedback outcome in lower case. We expect to provide another update in 4 hours or sooner, once more information becomes available.
Identified
We have identified the issue for failures with Messaging Feedback Insights for a small subset of our customers with feedback enabled and sent feedback outcome in lower case. We expect to have an update for you in 2 hours or sooner, once more information becomes available.
Update
We are investigating issues with Messaging Insights for a small subset of customers. We expect to have an update for you in 60 minutes.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).