Messaging Feedback Insights is Broken for a Small Subset of our Customers

Incident Report for Twilio

Resolved

Failures with Messaging Feedback Insights for a small subset of our customers have been resolved and Messaging Feedback Insights is operating normally at this time.

Posted Sep 23, 2020 - 23:33 PDT

Update

We are continuing to address the issue for failures with Messaging Feedback Insights for a small subset of our customers with feedback enabled and sent feedback outcome in lower case. We expect to provide another update in 4 hours or sooner, once more information becomes available.

Posted Sep 23, 2020 - 22:44 PDT

Identified

We have identified the issue for failures with Messaging Feedback Insights for a small subset of our customers with feedback enabled and sent feedback outcome in lower case. We expect to have an update for you in 2 hours or sooner, once more information becomes available.

Posted Sep 23, 2020 - 20:45 PDT

Update

We are investigating issues with Messaging Insights for a small subset of customers. We expect to have an update for you in 60 minutes.

Posted Sep 23, 2020 - 19:42 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 23, 2020 - 19:29 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).