Support Service Disruption on Twilio Console

Incident Report for Twilio

Resolved

Our engineers investigated a customer impact of a retroactive issue with Support Service Disruption on Twilio Console that was degraded for 30 minutes between 3:10 PM and 3:40 PM Pacific Time on 01/04/2023. During this period, customers may have experienced issues with appropriately submitting tickets, chat with agents, view their ticket history, or see their current support plan during the outage window.

Posted Jan 19, 2023 - 14:00 PST