Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.
Monitoring
We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: PROGRAMMABLE VOICE US1 (Speech Recognition (Gather Speech) US1).