Call Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.

Posted Apr 22, 2025 - 18:52 PDT

Update

We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.

Posted Apr 22, 2025 - 18:51 PDT

Monitoring

We have started seeing recovery for voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2025 - 16:51 PDT

Update

We are observing a potential issue with poor call quality on calls from Canadian Network Subscribers to a subset of Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 22, 2025 - 15:48 PDT

Investigating

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 22, 2025 - 15:25 PDT

This incident affected: CARRIER NETWORK (Voice, North America).