Unable to Login Into Flex Console

Incident Report for Twilio

Resolved

Twilio Flex was degraded for 15 minutes between 23:27 and 23:40 Pacific Time. During this period of time customers may have experienced login failure or high latency for login into Flex console. The logged-in user may have seen request failures. The issue has now been resolved.

Posted May 16, 2023 - 00:32 PDT

Investigating

Our monitoring systems have detected a potential issue on Flex Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 15, 2023 - 23:44 PDT