Delays in Transcription being available

Incident Report for Twilio

Resolved

This issue has been resolved.

Posted Jul 28, 2026 - 11:45 PDT

Monitoring

Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.

Posted Jul 28, 2026 - 09:36 PDT

Update

Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing)
Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2026 - 09:24 PDT

Investigating

Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing)
Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Jul 28, 2026 - 08:20 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence (classic)).