Outbound Call Failures when Caller ID is set to anonymous

Incident Report for Twilio

Resolved

We are continuing to work with T-Mobile to resolve failing outbound calls made with the Caller ID set to anonymous. We will be reaching out to impacted customers with a solution. This incident is resolved.

Posted Mar 27, 2020 - 12:54 PDT

Identified

Our engineers have identified failing outbound calls made to T-Mobile in the US when the Caller ID is set to anonymous. We are actively working with our carrier partners to allow anonymous calling and will update as soon as we have more information.

Posted Mar 27, 2020 - 09:27 PDT

Update

Our engineers continue to work with our carrier partners to allow anonymous calling. We will provide an update as soon as we have more information.

Posted Mar 27, 2020 - 09:13 PDT

Update

Our engineers are actively working with our carrier partners to allow anonymous calling. We will provide an update as soon as we have more information.

Posted Mar 26, 2020 - 22:31 PDT

Update

We have received reports that when the caller ID is set to anonymous, calls are being rejected. We are actively working with our carrier partners to allow anonymous calling and will update as soon as we have more information.

Posted Mar 26, 2020 - 18:45 PDT

Investigating

Our monitoring systems have detected a potential issue when the caller ID is set to anonymous. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 26, 2020 - 14:40 PDT

This incident affected: CARRIER NETWORK (Voice, North America).