Incorrect SID Prefixes for Long Text MMS Messages

Incident Report for Twilio

Resolved

We have fully investigated the incorrect Sid Prefixes issue, and it was determined that the impact was limited to a small set of customers who received mixed SID prefixes in the status callbacks (some with SM, some with MM) and have been contacted individually to address any concerns. All systems are operational.

Posted May 03, 2022 - 11:50 PDT

Update

We continue investigating an issue causing incorrect SID prefixes for a subset of Long Text MMS messages. Our Engineering Team is actively working to resolve it. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 03, 2022 - 10:05 PDT

Update

We continue investigating an issue causing incorrect SID prefixes for a subset of Long Text MMS messages. Our Engineering Team is actively working to resolve it. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 03, 2022 - 08:10 PDT

Investigating

Our Engineering Team has identified an issue causing incorrect SID prefixes for subset of Long Text MMS messages and is working on a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 03, 2022 - 07:20 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS).