Elevated errors in API requests in US region

Incident Report for Twilio

Resolved

All services are operating normally.

Posted Sep 05, 2018 - 09:44 PDT

Monitoring

We have resolved the issue and all services are operating normally. Our engineering team will continue to monitor the service.

Posted Sep 05, 2018 - 09:27 PDT

Update

We have resolved the issue for Chat and Sync service. Our engineers are continuing to work on a fix for this issue. We will provide additional information as quickly as possible.

Posted Sep 05, 2018 - 09:18 PDT

Update

Our US East datacenter is having networking issues and causing these errors. Our engineers are continuing to work on a fix for this issue. We will provide additional information as quickly as possible.

Posted Sep 05, 2018 - 08:54 PDT

Update

Our engineers are continuing to work on a fix for this issue. We will provide additional information as quickly as possible.

Posted Sep 05, 2018 - 08:31 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 05, 2018 - 08:19 PDT

Update

Our engineers are continuing to work on a fix for this issue. We will provide additional information as quickly as possible.

Posted Sep 05, 2018 - 08:13 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 05, 2018 - 08:05 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 05, 2018 - 08:03 PDT

Identified

We are experiencing elevated errors in API requests impacting multiple services in US region. Our engineers are working on resolving this issue. We will provide additional information as quickly as possible.

Posted Sep 05, 2018 - 08:02 PDT

This incident affected: ACCOUNT SECURITY (Authy 2FA), SERVERLESS (Functions, Sync), PROGRAMMABLE VOICE US1 (Recording US1, Recording Transcriptions US1), PROGRAMMABLE MESSAGING (SMS, Notify), and PROGRAMMABLE CHAT.