SMS Non-Delivery To Movilnet in Venezuela (734-006)

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Venezuela Movilnet. This incident has been resolved.

Posted Aug 30, 2020 - 10:58 PDT

Monitoring

We are observing successful SMS delivery to Venezuela Movilnet. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 30, 2020 - 10:20 PDT

Update

Our team continues to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Aug 30, 2020 - 07:30 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 29, 2020 - 23:33 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 29, 2020 - 19:34 PDT

Update

Our monitoring systems have detected a delivery issue with SMS sent to Movilnet network in Venezuela (734-006). Our engineering is aware and is actively investigating. We will update as soon as we have more information.

Posted Aug 29, 2020 - 17:29 PDT

Investigating

Our monitoring systems have detected an issue with SMS sent Movilnet network in Venezuela (734-006). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 29, 2020 - 16:32 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).