MMS delivery delays to U.S. Verizon and AT&T through a subset of shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to United States - Verizon and AT&T through a subset of Short Codes. This incident has been resolved.

Posted Aug 28, 2020 - 23:31 PDT

Update

We are addressing the MMS delivery delays to United States - Verizon and AT&T. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 28, 2020 - 21:22 PDT

Update

We are addressing the MMS delivery delays to United States - Verizon and AT&T. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 28, 2020 - 17:11 PDT

Identified

We are addressing the MMS delivery delays to United States - Verizon and AT&T. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 28, 2020 - 15:14 PDT

Update

We are experiencing MMS delivery delays to United States - Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 28, 2020 - 14:45 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 28, 2020 - 14:37 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).