Automated Alert: Minimal Customer Impact - SMS Delivery Delays to Tigo Network in Colombia Over a Subset of Short Codes

Incident Report for Twilio

Resolved

We have fully investigated the issue with SMS delivery delays to Tigo Network in Colombia over a subset of short codes, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Jun 20, 2023 - 15:13 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Tigo Network in Colombia over a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 20, 2023 - 14:41 PDT