Delays with Transcriptions service

Incident Report for Twilio

Resolved

The service is operating normally.

Posted Jan 06, 2016 - 09:23 PST

Monitoring

The service is operating normally. Delayed transcriptions will be processed normally. A portion of transcriptions were marked failed between 8.04am and 8.37am.

Posted Jan 06, 2016 - 09:09 PST

Identified

We have identified and fixed the issue. All transcriptions will be processed and customers will receive the text of the transcription as they become available.

Posted Jan 06, 2016 - 08:43 PST

Investigating

We are currently investigating an issue which is causing transcriptions to fail

Posted Jan 06, 2016 - 08:36 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).