SMS Delivery Delays to Altan Networks in Mexico for a Subset of Registered Sender IDs and Short codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. This incident has been resolved.

Posted Nov 10, 2023 - 19:27 PST

Monitoring

We are observing recovery in SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 10, 2023 - 17:34 PST

Update

We are still experiencing SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 10, 2023 - 15:34 PST

Investigating

We are experiencing SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 10, 2023 - 14:34 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).