Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Altan Networks in Mexico for a Subset of Registered Sender IDs and Short codes
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. This incident has been resolved.
      Posted Nov 10, 2023 - 19:27 PST
      Monitoring
      We are observing recovery in SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 10, 2023 - 17:34 PST
      Update
      We are still experiencing SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 10, 2023 - 15:34 PST
      Investigating
      We are experiencing SMS delivery delays to Altan Networks in Mexico for a subset of registered Sender IDs and short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Nov 10, 2023 - 14:34 PST
      This incident affected: CARRIER NETWORK (SMS, Latin America).