Inbound Call failures to a subset of Colombian Numbers

Incident Report for Twilio

Resolved

All systems are operating normally.

Posted Dec 14, 2018 - 16:10 PST

Monitoring

The issue has been resolved and all inbound calls to numbers in Colombia for the +5715 range in Bogota are connecting successfully. We will continue to monitor to ensure full resolution

Posted Dec 14, 2018 - 13:01 PST

Update

Our Carrier Partner has confirmed that they have identified the issue and are actively working on a fix. We will provide an update as soon as we have further information

Posted Dec 14, 2018 - 08:43 PST

Update

We continue to work with our local carrier partner to resolve the issues affecting inbound calls to Colombian numbers in Bogota for the +5715 range. We don’t have a estimated time for resolution yet but will keep updating status as more information becomes available.

Posted Dec 13, 2018 - 21:32 PST

Update

We are continuing to work on a fix for this issue.

Posted Dec 13, 2018 - 17:42 PST

Identified

We are currently observing inbound call failures to a subset of numbers in Colombia for the +5715 range in Bogota. We are working with our carrier partner to resolve the issue. We will update as information becomes available

Posted Dec 13, 2018 - 17:31 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).