Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        WhatsApp Auth Messages Failures

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery failures when sending WhatsApp authentication template messages. This incident has been resolved.
        Posted Feb 25, 2025 - 19:15 PST

        Monitoring

        We are observing recovery when sending WhatsApp authentication template messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Posted Feb 25, 2025 - 18:49 PST

        Investigating

        We are experiencing failures where customers are unable to send WhatsApp authentication template messages. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Posted Feb 25, 2025 - 18:25 PST
        This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).
        ← Current Status Powered by Atlassian Statuspage