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        User Authentication Identity SNA Failure Increase in Indonesia

        Incident Report for Twilio

        Monitoring

        We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 11, 2026 - 01:28 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 10, 2026 - 17:35 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 10, 2026 - 13:35 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 10, 2026 - 11:34 PDT

        Identified

        Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 10, 2026 - 10:34 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 10, 2026 - 10:33 PDT
        This incident affects: CARRIER NETWORK (Verify Silent Network Auth).