SMS Delivery Delays to Liberty Mobile Network in Puerto Rico Over A Subset Of Short Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to when sending messages to Liberty Mobile Network in Puerto Rico over a subset of short codes. This incident has been resolved.

Posted Jun 13, 2025 - 04:41 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 13, 2025 - 02:40 PDT

Update

We continue to experience SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 13, 2025 - 00:52 PDT

Investigating

We are experiencing SMS delivery delays to Liberty Mobile Network in Puerto Rico over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 12, 2025 - 23:50 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).