Inbound MMS and DLR delays from Sprint US handsets

Incident Report for Twilio

Resolved

The carrier has confirmed that they experienced an issue on their platform. We are now observing immediate and stable delivery for Inbound MMS and DLRs on Sprint. All services are operating normally at this time

Posted Sep 19, 2018 - 11:58 PDT

Monitoring

We are observing recovery for Inbound MMS and DLR delays from Sprint US handsets. Our engineering teams will continue to monitor and provide an update as soon as possible

Posted Sep 19, 2018 - 11:20 PDT

Investigating

We are observing delays in receiving delivery receipts (DLRs) and Inbound MMS from Sprint handsets for both US Short Codes and Long Codes. Our engineering team is actively working with our partner to get the issues resolved. We will provide update as soon as possible.

Posted Sep 19, 2018 - 09:36 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS).