Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Help Center Assistant Intermittent Failure
Incident
Report for Twilio
Resolved
We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production without new occurrences after multiple tests. Incident has been resolved.
Investigating
We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production but continually testing to see if the issue has been fully fixed. We will update in 1 hour in case any new update.
Monitoring
We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production without new occurrences after multiple tests. We will update in 1 hour in case any new update.
Investigating
We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Customer Support Center).