Increased Latency and 500 Errors in TaskRouter Historical Statistics

Incident Report for Twilio

Resolved

TaskRouter Historical Statistics issue has been resolved and is operating normally at this time.

Posted Jun 06, 2022 - 11:56 PDT

Monitoring

TaskRouter Historical Statistics is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 06, 2022 - 11:35 PDT

Update

Our engineers have identified an issue with TaskRouter Historical Statistics and continue working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 06, 2022 - 10:27 PDT

Identified

Our engineers have identified an issue with TaskRouter Historical Statistics and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 06, 2022 - 09:31 PDT

Investigating

Our monitoring systems have detected a potential issue with TaskRouter Historical Statistics. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 06, 2022 - 09:12 PDT

This incident affected: TaskRouter.